The way to the future is through the cities, but…

WE totally agree with the National Economic and Development Authority (Neda) that the country’s future depends on its urban areas. But we would like to add a little phrase to that line—only if the cities articulate well with the countryside.

Only if the farms are thoughtfully integrated into a well-defined hierarchy of urban systems that nurtures, instead of suppresses, the hinterlands’ development potentials. And only if the policy environment supports that kind of a growth strategy through infrastructure development and a competitive, if not totally deregulated, transport systems. Sad to say, we don’t have such right now.

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A changing outsourcing landscape in the Philippines

BPOCHANGING BPO LANDSCAPE
CALL CENTERS ARE STILL A HOT SOURCE FOR LOCAL JOBS
BUT OTHER BPO SERVICES ARE ON THE RISE

By David Llorito, Debbie Pepito & Louise Francisco
Research Staff, BusinessMirror, September 27, 2006

The country’s cyberservices industry appears to be undergoing a transformation. According to BusinessMirror’s Job Ad Index in August, not only is the much-ballyhooed sector getting bigger, it is also expanding into other business activities that may soon blur the difference among the different types of outsourcing services.

For August, BusinessMirror’s Jobs Ads Index rose 18 percentage points from its base in June, driven largely by the continuing demand for workers in cyberservices, construction and engineering, manufacturing, and hotels, restaurants and resorts. For the month, total job ads reached 31,177, about 30 percent of which came from the cyberservices sector. In June, the base on which the index is computed, total job ads reached only 26,216, yet even then cyberservices already accounted for a third of the want ads.

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The farms carries the day for the Philippine economy!

Old story, new script.

IN the first half of the year, the country’s gross domestic product (GDP), the value of goods and services produced and traded within the country’s borders, grew by 5.6 percent. The story here is that the Philippine economy remains resilient despite the crippling global prices of crude oil, and has proven capable of staying within the 5-6 percent growth rate band since the last 10 quarters.

The script has slightly changed: from the call centers and telecommunications, the upward push came largely from the farms. That’s encouraging because a farm-based growth is a propeople and propoor growth.

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Mixed signals from the job ads!

THE results of BusinessMirror’s Jobs Ads Index for July seem to provide mixed signals, something that the country’s leaders, both from the private and public sectors, should take heed of and do something about.

On the one hand, the 36-percentage jump in the Jobs Ads Index seems to indicate that business confidence, at least in the short-term, is up. Certainly, business managers are not likely to put job advertisements out there if they feel demand or overall business prospects are dim. When one expects higher volumes of business, one would likely seek more people to hire.

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Call centers are lazy employers!

THE call center industry here in the Philippines is one damn successful business. Nowhere in the world can one find an industry growing at 60-70 percent per year in the last five-to-six years. But it’s also such a lazy employer it is now shooting itself in the foot—at least that’s the view of very perceptive industry watchers. Surely, the Philippines need more of this business, probably double or tripe its size, but if the industry players keep pirating from each other, this budding industry will end up hurting itself and the country’s prospects for a better life for many Filipinos.

It’s the only industry in the world where recruits get paid even before they start working. That’s nice really, except that they just actually hire from each other. Most call centers these days are transforming each of their staff members into petty headhunters by dangling 3,000 to 10,000 prize money for each staff recruited. And who do these people usually recruit? Their friends and former classmates who happen to work in a call center in the adjacent buildings. They even send recruiters into the foyer of each other’s buildings to distribute calling cards just in case a call center agent would be interested to transfer. At the rate they are doing that, one could actually accumulate cash and build a “career” playing rigodon with different call centers.

Certainly that is a funny story. But it’s not funny when you think of the consequences.

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Fiscal perks for those who don’t need them

THAT we need investments, both foreign and local, is not the issue in the debate about fiscal incentives in the Philippines. We have been stressing that the Philippines needs everybody’s help, including those of foreign and local investors, to develop this country. Whether or not fiscal incentives are the best way to achieve them, however, is the real question. Our position has been consistent and clear enough—that there are better and effective ways to promote investments other than fiscal incentives. The Federation of Philippine Industries (FPI), for one, has made a good case of the more important tack of lowering the cost of doing business than, say, haphazardly giving income-tax holidays.

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Skills-jobs mismatch

WE have been talking about “jobless growth,” about how the economy has been growing decently at 5 percent or higher in the last few years and yet the country couldn’t seem to lick joblessness.

Each analyst has his or her explanation: high population growth, the concentration of new jobs in the services sector requiring stringent qualifications, the capital intensity of investments owing to a fiscal incentive regime that cheapens capital vis-à-vis labor, the economy’s inability to grow enough to produce more jobs, etcetera. All these explanations make sense and for decades, the practitioners of the dismal science (the economists) have been pontificating about them in their “empirical studies.” The recent job fairs in Davao, however, seem to indicate that the real reason might be job mismatch. The country’s college and universities are not producing graduates that the industries and institutions needed.

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Leftists should leave call centers alone!

Recently, KMU, a leftist “labor” organization criticized call centers as a hub of exploitation, stressing that local labor is just a small fraction of what local call center agents get in the US. Precisely. We have those call centers here because we pay lower wages. That’s our comparative advantage. But it doesn’t mean call center agents here are “exploited.” The purchasing power parity between Americans and Filipinos are different.

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Getting intoxicated with call centers?

THE graduation season is here again and fresh graduates—400,000 of them—are probably now wondering whether or not there’s a place for them in the country’s job market. If one is reading the newspapers, especially the weekend editions, it would appear that there are indeed fresh opportunities for them: call centers and outsourcing companies. Of course, there are always overseas jobs for skills that are in demand abroad (e.g. teachers, caregivers, pilots, mechanics, geologists, among others).

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Save the earth and become a billionaire!

Who says there’s no money in environmental protection? Forbes Magazine has recently ranked Tulsi Tanti (an Indian) number 562 among the world’s billionaires. (Bill Gates and Warren Buffet are Number 1 and 2, respectively). Tanti got some of his money from wind farms. Forbes said the former textile trader turned to alternative energy when escalating power costs threatened to put him out of business. He started a wind power venture (Suzlon Energy) in 1995 and expanded his operations into the United States, China, and Australia. You may click these pages to see Tanti’s wind farms in Minnesota and Maharastra, India.

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